Camie
Midnight Hauler
Posts: 1,093
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Post by Camie on Mar 31, 2014 12:03:59 GMT -5
Tracking today says my vinyl/tshirt combo is delivered an at my house.... which is a lie because we haven't gotten mail yet.... I want to get my hopes up.. but I don't want to get my hopes up because well, you know.
Edit: mines noisy in the quiet parts... Almost Everything, Oaks, parts where there is just drums....
Also... I hope this whole... skips in the beginning.
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Post by springer on Apr 1, 2014 11:40:26 GMT -5
Took my copy back to HMV this morning. Declined replacement, took a refund. Real shame, as it's a lovely looking thing, but that's a really serious screw-up at the pressing plant.
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TKalltheTime
Sniffling Indie Kid
Blotto / Blacked Out / Cracked Out / Caved In
Posts: 194 
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Post by TKalltheTime on Apr 2, 2014 4:18:56 GMT -5
I wouldn't know, I STILL haven't received any part of my deluxe package. This whole pre sale thing has been a massive disappointment. Tell me about it. This has been the worst $120 bux I've spent and now I get to hear that if / when the record does arrive it will sound like ass... GREAT!  |
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usa318
Cityscape Skin
Posts: 1
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Post by usa318 on Apr 4, 2014 14:46:41 GMT -5
SAME ISSUE HERE.
Damaged Gatefold on the corners and each of the two sleeves was ripped on the edge. Not to mention the noise issue. This is totally unacceptable for those of us who purchased in advance and cherish this kind of special vinyl.
Merchnow basically said we can refund or nothing.
I can't image the band or the label are going to stand for this.
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Eric
True Scene Leader
Posts: 544
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Post by Eric on Apr 4, 2014 15:04:32 GMT -5
unacceptable for those of us who purchased in advance and cherish this kind of special vinyl. Yeah this is what pisses me off, when you can go to highstreet music shop and get it for 12.99, and went to the effort of preordering, but it's like, refund or nothing. Pfft. |
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kouzie
Cityscape Skin
Posts: 18
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Post by kouzie on Apr 4, 2014 19:15:21 GMT -5
Please be sure to see Brendan's message about providing him with details of your order so it can be forwarded to the label.
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Juda5cow
Clever Kid
Buy the ticket, take the ride!
Posts: 140
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Post by Juda5cow on Apr 5, 2014 22:47:42 GMT -5
Thing that really annoys me about this was the frankly piss-taking expensive shipping, only to be greeted with a damaged product on delivery. Attachments:
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Juda5cow
Clever Kid
Buy the ticket, take the ride!
Posts: 140
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Post by Juda5cow on Apr 5, 2014 22:48:08 GMT -5
Please be sure to see Brendan's message about providing him with details of your order so it can be forwarded to the label. Where's this message to be found? Cheers. |
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kouzie
Cityscape Skin
Posts: 18
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Post by kouzie on Apr 6, 2014 6:28:43 GMT -5
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Post by springer on Apr 6, 2014 10:58:30 GMT -5
Bought another one, just to double check. Couldn't resist the HMV price. I'll see what comes as a result of the investigation by the label, but will probably hold onto this one anyway, just for the novelty!
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dabook
True Scene Leader
Posts: 520
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Post by dabook on Apr 6, 2014 11:13:58 GMT -5
I think I preordered HIW and got it two weeks after it came out....whats the point of preordering the fecking thing.
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Post by springer on Apr 7, 2014 5:08:46 GMT -5
Well, that's solved my problem!!! Opened my new copy from HMV this morning - same gold foil sleeve as the first one - to find good old black vinyl discs!! I'd assumed I was getting the black version first time round as HMV were only asking £12.99 and was surprised to find the gold discs, so I guess these things come full circle!! Slightly disappointed the gold vinyl turned out to be so awful, but just happy I've got a playable version.
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with10
Cityscape Skin
Posts: 4
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Post by with10 on Apr 8, 2014 8:57:18 GMT -5
Reply from the UK store:
James Quinn (TM Stores)
Apr 08 11:02
Thanks for your email,
We have had a reply from the label and unfortunately there is no more stock available and there are no plans to repress, you can return the LP using the Freepost address below, a full refund will be processed upon receipt.
FREEPOST RSTE-KUTC-RKJU
Townsend Records
Unit 1, Union Court
Alan Ramsbottom Way
Great Harwood
Lancashire
BB6 7FD
Regards
TM Stores
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Post by doctoracula on Apr 8, 2014 11:58:16 GMT -5
WOW
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Post by pers0na on Apr 9, 2014 1:18:28 GMT -5
If that is really the "solution" being offered to customers, well then that's just outrageously shit isn't isn't it?!?!?!  Surely not. |
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Post by springer on Apr 9, 2014 5:52:42 GMT -5
They don't seem overly concerned about a major mastering/pressing issue on a supposed 'deluxe' product. Wonder what the band feel about such a two-bob operation handling their music this way?
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hurricanejoe
Sniffling Indie Kid
I recite lines from movies when I'm trying to be funny.
Posts: 182
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Post by hurricanejoe on Apr 9, 2014 12:01:30 GMT -5
Whatever, I'll just send it back and get a black one from Amazon
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Post by Northern Wish on Apr 12, 2014 8:02:43 GMT -5
Did anyone have a problem with anything else in the deluxe set? I have now washed my hoodie three times before complaining, but the wood slivers are not coming out. They shoved the sweatshirt into the box so tightly, that it if half covered in wood slivers. Unsightly and uncomfortable! I pretty much just want my money back. Merch now blows!
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Admin
Midnight Hauler
Posts: 2,434
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Post by Admin on Apr 12, 2014 9:35:03 GMT -5
I understand you guys are upset. I've tried to get a hold of them. Still working on it on a daily basis. Thank you for being as patient as you have. I know this is not ideal for anyone.
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Post by bmegroove on Apr 12, 2014 11:36:29 GMT -5
Man, if Teeth Dreams wasn't a near unanimous hit with the fans these merch issues might be really bad....but we have The Ambassador to mellow us out when we remember how scratchy that vinyl is! Hehe
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Post by kickingitwithkevin on Apr 12, 2014 12:05:07 GMT -5
Scratchy or not I'm keeping my gold. But I do agree - massive balls up by the merch people. Helpfully, the album itself gets better the more I listen to it.
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Post by bmegroove on Apr 12, 2014 12:10:59 GMT -5
Scratchy or not I'm keeping my gold. But I do agree - massive balls up by the merch people. Helpfully, the album itself gets better the more I listen to it. Yeah same here, might have to buy a regular one for listening but I'm keeping that beautiful gold bowling-ball looking record! |
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Post by powermonkey on Apr 12, 2014 14:59:37 GMT -5
FFS. My box set still hasn't even arrived, so it's either:
a) going to get to me eventually in poor condition with faulty vinyl that isn't replaceable and never will be replaceable.
or
b) not going to get to me at all - apparently there was some loss of bits included during the shipping process and they were waiting on the label to send replacements.
As to listening to the album, I haven't got a copy yet. So I can either buy a seperate copy and possibly end up with 3 copies, or illegally download.
Choices choices. Piss poor.
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kouzie
Cityscape Skin
Posts: 18
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Post by kouzie on Apr 12, 2014 18:19:59 GMT -5
I understand you guys are upset. I've tried to get a hold of them. Still working on it on a daily basis. Thank you for being as patient as you have. I know this is not ideal for anyone. Big thanks to you Brendan for staying on top of this! |
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Post by powermonkey on Apr 17, 2014 5:05:27 GMT -5
My box finally arrived! Not overly impressed with the number of wood splinters all over the gaff, but no doubt a couple of washes ought to take care of that. Seem to have ended up with two bottle openers.
As for the record, it looks lovely. At work so for obvious reasons haven't had a chance to play it.
Does anyone know what format the download code sorts me out with? I'm anticipating mp3 but I've seen Teeth Dreams on HDTracks in hi-res, so that would be a very welcome treat...
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